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E1: 42B: Prepaid Orders Are Placed on Aging Credit Hold at Order Entry (P4210) (Doc ID 2871168.1)

Last updated on MAY 20, 2022

Applies to:

JD Edwards EnterpriseOne Sales Order Entry - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


When populating the Payment Instrument (RYIN) at Sales order entry to create a prepaid order and the P4210 Order entry version has a credit hold code for aging credit set up then the order is placed on credit hold. When the P4210 version has a credit hold code for standard credit checking set up then the order is Not placed on credit hold.
This happens with the prepayment processing option set to blank.
When the P4210 prepayment processing option is activated then neither of the credit hold is applied.

 

Steps to Duplicate:
1) P42090 Set up 2 credit hold codes, one (C1) for standard credit checking and one (C2) for Aging credit hold
2) Set up P4210 version with C1 credit hold and prepayment processing option blank
3) P4210 enter Sales order and populate Payment Instrument = ? - Credit Card Payment on order header
4) Enter order detail for amount that normally would go on credit hold
5) Note order is Not placed on Hold
6) Set up P4210 version with C2 credit hold and prepayment processing option blank
7) P4210 enter Sales order and populate Payment Instrument = ? - Credit Card Payment on order header
8) Enter order detail for amount that normally would go on credit hold
9) Note that order is placed on Aging Credit Hold


Cause

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In this Document
Symptoms
Cause
Solution
References


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