E1: 42: Sales Invoice Print (R42565) Will Not Print Customer Name From Alternate Description Master (F0101D) (Doc ID 2875143.1)

Last updated on JUNE 09, 2022

Applies to:

Symptoms

Sales Invoice Print (R42565) will not print the alternative customer name in the Address Book Alternate Description Master (F0101D) on the invoice.

If an alternative customer name is setup in the Address Book Alternate Description Master (F0101D) on the invoice and the Alternative Language matches the Language in the User Profile (P0092), Sales Invoice Print (R42565) should print the alternative customer name on the Invoice.

Steps to reproduce:

1. Address Book 594244 normally has the name “Creekside Cycling”.
2. Setup an alternative English address in UDC 01/LP with Code = “X”.
3. SO Entry User has a Blank in the User Address of their User Profile (P0092).
4. Create a Sales Order (P4210) for Customer 594244 from the User’s ID. The customer name “Creekside Cycling” appears on the Sales Order.
5. In Address Book Revisions (P01012) for Address 594244, take the Form Exit to “Translation”.
6. In Existing Address Book Translations (P01012D) click ADD (+).
7. In Address Book Translations (P01012D) add an Alternative Name of “Montana Mountain Bikes, Inc.” and save the alternative name.
8. Now sign in under the Invoice Print (R42565) user’s ID and set their user Profile Language to “X” (Second English).
9. Sign Out and Sign Back In under the Invoice User ID. Run Invoice Print (R42565) for the Customer’s order. It still prints the name “Creekside Cycling” on the sales invoice.

Changes

Cause

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