E1: 42: Sales order(P42101) not going on Credit Hold (C1) when payment instrument is changed
(Doc ID 2875237.1)
Last updated on JUNE 06, 2022
Applies to:
JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On : 9.2 version, Sales
ACTUAL BEHAVIOR
---------------
When payment instrument defaults a “?” then is changed to “ “ > the system doesn't put the SO P42101 on C1 hold
EXPECTED BEHAVIOR
-----------------------
To have the sales order go on C1 Credit hold when the payment instrument is changed from "?" to" >" and saved.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set Customer payment term “ ? “
2. Set customer credit limit
3. Create a SO P42101 for that customer that goes over the limit
4. Exit to Full Header
5. Change ? to > on the payment instrument
6. Save and close
7. Notice the payment instrument was updated in the detail line to >
8. Reinquire on order
Notice The SO did NOT go on credit hold C1
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see that the SO is on hold allowing it to process before its been reviewed
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |