E1: 42: Sales order(P42101) not going on Credit Hold (C1) when payment instrument is changed
(Doc ID 2875237.1)
Last updated on APRIL 04, 2025
Applies to:
JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On : 9.2 version, Sales
ACTUAL BEHAVIOR
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When payment instrument defaults a “?” then is changed to “ “ > the system doesn't put the SO P42101 on C1 hold
EXPECTED BEHAVIOR
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To have the sales order go on C1 Credit hold when the payment instrument is changed from "?" to" >" and saved.
STEPS
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The issue can be reproduced at will with the following steps:
1. Set Customer payment term “ ? “
2. Set customer credit limit
3. Create a SO P42101 for that customer that goes over the limit
4. Exit to Full Header
5. Change ? to > on the payment instrument
6. Save and close
7. Notice the payment instrument was updated in the detail line to >
8. Reinquire on order
Notice The SO did NOT go on credit hold C1
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see that the SO is on hold allowing it to process before its been reviewed
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |