E1: 45: SO Entry (P4210) Prices a Specific Customer/Item Combination at Zero Dollars When it Should be Priced at Cost (Doc ID 2880806.1)

Last updated on JULY 01, 2022

Applies to:

Symptoms

Sales Order Entry (P4210) is pricing a SA sales order at zero dollars for a specific customer/item combination that should be priced at cost.

EXPECTED BEHAVIOR:
Sales Orders created for SA order types for the specific customer item combination should be priced at cost.

The issue can be reproduced at will with the following steps:
1. Create a SO sales order type for a specific customer/item combination and the price comes in equal to cost. This is correct.
2. Create a SA sales order type for the same customer/item combination and the price comes in equal to zero. This is wrong. All order types for this customer/item combination should have a price equal to cost.

BUSINESS IMPACT:
The client is testing a new special pricing arrangement for certain special customers and is not able to implement the desired pricing on SA order types.
Activity Guide

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.