E1: ORCH: Unable to Call Orchestration via REST API using tokenrequest - Fails With "Token Invalid: Please Request a new Token" - Basic Auth Works. - Only in AIS that is in a Load Balancer (Doc ID 2885069.1)

Last updated on OCTOBER 05, 2023

Applies to:

Symptoms

When attempting to call an orchestration using a psToken that is generated by load balanced AIS using "tokenrequest",  the following error occurs.

Error:
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• POSTMAN successfully receives the Orchestration Response if you send the tokenrequest and use the generated token to call the orchestration via the direct AIS server machine and port. 
• POSTMAN successfully receives the Orchestration Response if you use "basic auth" via the load balanced AIS server.
• You can login to the Orchestrator Studio successfully using the load balanced AIS server. 

Steps to Duplicate:
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1.  Using POSTMAN generate a token using tokenrequest  with Basic Auth in the Authentication tab.

2.  Using the load balanced AIS server in the URL, send the generated token in step1 and call an orchestration - Reference KM:E1: ORCH: Calling an Orchestration Directly Without Using the Orchestration Client - soapUI, curl, Postman (Doc ID 2027695.1)

3.  You receive the above error.

Changes

Cause

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