E1: WRKFLW: Attachment Manager Icon Images Are Not Rendered Correctly in Application Opened Via Shortcut Launcher in Email (Doc ID 2887720.1)

Last updated on OCTOBER 03, 2022

Applies to:

Symptoms

In Application opened via shortcut launcher, go to exit(Attachments). Enhanced Media Object Attachment Manager icon images are not rendered correctly. Generic icon image and associated icon text is displayed instead.

Incorrect display:

Correct Display:

Steps:

Pre-requisite : 
• Enhanced Media Object is configured. Review document E1: MOBJ: Understanding Advanced / Enhanced Media Object (MOBJ) functionality available in 9.2.1 and newer (Doc ID 2199562.1).
• Shortcut information has been set up. Review section "5. Shortcut Information and Setup" in document E1: WRKFLW: Workflow Setup / External E-Mail Setup for Notifications with Releases 8.9 and Newer (Doc ID 1206873.1).

1. Fastpath P43008 Work With Approval Level Revisions.
    Order Type: OP. Find and select DEMO in qbe(Approval Route Code). Note (From Amount: 1,000), Person(8444) in first grid row.

2. Fastpath G02. Click task Employee Queue Manager. 
    Skip To Name: (erase entry). Find 8444 in qbe(AdressNumber).
    Goto row > Email preference.
    Electronic Address Type: E (Email Address).
    Electronic Address: <your email address>.
    Messaging Indicator: 1
    Click OK.

3. Fastpath IV. Find P4310. Copy version ZJDE0001 to new version APPROVE. Revise Processing Options.
    • TAB(4-Processing)
       5. Header Display: (blank)
    • TAB(10-Approvals)
       1. Route Code: DEMO
       2. Awaiting Approval Status=230
       3. Approved Status: 280

4. Fastpath P4310|APPROVE. 
    Click ADD. Populate as follows:
    • Header
      Supplier: 4343
      Branch/Plant: 30
    • Grid:
      Item Number: 210
      Quantity Ordered: 1
      Unit Cost: 1001.00
      Click OK. Note Previous Order 6216 OP. Click Cancel.
    An email with 'Subject: E1-Req Approval Required 6216 OP' is sent to your email address.

5. Open Email with 'Subject: E1-Req Approval Required 6216 OP'.
    Click hyperlink Purchase Order Requisition Approval.
    Goto form (Attachments). Notice Attachment Manager icons are not rendered correctly.

6. Fastpath P43081.
    Set Branch/Plant to 30. [Originator] select button(Waiting Approval).
    Find 6216 in qbe(OrderNumber), OP in qbe(OrTy). Goto row(Approval Review).
    In Purchase Order Requisition Approval, goto Tools > Collaborate > Send Email.
    Send to your email address with Subject: PO Requisition Approval (Tools > Collaborate> Send Email).

7. Open Email with 'Subject: PO Requisition Approval (Tools > Collaborate> Send Email)'.
    Click hyperlink. Goto form (Attachments). Notice Attachment Manager icons are rendered correctly.

Changes

Cause

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