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E1: 17: For a Service WO, When Unplanned Parts Are Issued From P31113 Inventory Issue, the Actual Billable Amount (And Unit) Is Not Populated (Doc ID 2889362.1)

Last updated on AUGUST 18, 2022

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

For a service WO, when unplanned parts are issued from P31113 Inventory Issue, the actual billable amount (and unit) is not populated. Also in a particular setup:
Currency Code - Foreign
In Item master revision, For item,
Inventory Cost level = 2
Sales price level =1
Purchase Price Level = 2
Item Base price revision, with Customer Price Group

Steps:

  1. Create a component item with
    Inventory Cost level = 2
    Sales price level =1
    Purchase Price Level = 2
  2. Create a Price for Item and Customer Group (group DIST).
  3. In P03013 Work With Customer Master be sure to have a record of the customer (4245) in the company (00000) as there is no Line of Business. Go to details and select the form exit billing information. Add a Customer Price Group = DIST.
  4. P31113 version called from P48201, 7. Unplanned Issues = 1
  5. In P48201 create a SV order for customer 4245.
  6. Take the row exit to Order processing->Inventory issues. P31113 opens, use the item for the unplanned issue.
  7. Check the parts P17730 to see the transaction and notice the actual billable unit and amount are blank.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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