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E1: 42: Customer Self Service (CSS) vs Customer Relation Ship Management (CRM) (Doc ID 2905007.1)

Last updated on OCTOBER 31, 2022

Applies to:

JD Edwards EnterpriseOne Customer Self Service - Version 9.2 and later
Information in this document applies to any platform.


A customer is exploring solutions to expose Accounts Receivable (AR) information to their customers so that they have visibility of their invoices, sales orders and can pay those invoices.
Can this be achieved using either Customer Relation Ship Management (CRM) and Customer Self Service (CSS) or a combination of both modules?


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