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E1: 42: The RTSOOUT Event Is Not Triggered when Setting an Existing Sales Order on Hold On Customer Service Inquiry (P4210) (Doc ID 2910408.1)

Last updated on FEBRUARY 07, 2023

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When setting an existing Sales Order on Hold on Customer Service Inquiry (P4210), the system does not generate an RTSOOUT outbound notification event on F90710 Event Transfer table.

                  Steps to Duplicate

1. On P90701A (Event Definition Workbench)filter by Event Type RTSOOUT, then go to Form Exit and Event Activation to ensure the RTSOOUT event is Active in the Environment used.

2. On P4230 (Real Time Event Filter) do not set any filter on RTSOOUT, for the system to generate an RTSOOUT event each time when making a change on a sales order.

3. On P4210 (Customer Service Inquiry) add a new Sales Order with Hold Code blank and Last Status 520 and Next Status 540.

4. From Databrowser double-check a new transaction was added for the RTSOOUT event on the F90710 table and Data Source System-920.

5. On P4210 locate the sales order, then open it and populate the Hold Code field with C1 (Credit Hold) value, then save the modification and return to the main page.

6. From Databrowser double-check there was no new transaction added for the RTSOOUT event on the F90710 Event Transfer Table and Data Source System-920.

7. Close P4210, then go to menu G4211, to P43070 Release Held Orders, locate the sales order, then go to  Release Held Orders and enter password C1 to release the sales order from Hold.

8. From Databrowser double-check a new transaction was added for the RTSOOUT event on the F90710 table and Data Source System–920, when releasing the sales order from Hold.

When setting the Hold Code on an existing Sales Order on Customer Service Inquiry (P4210) application or on Manage Existing Order (P42101), the system should generate an RTSOOUT outbound notification event on the F90710 Event Transfer table.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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