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E1: AIS: JAS: Health Check on AIS Server Fails on "JWT Trust Login" - Error "OAuthJWTAuthenticationManager: populateCertificateCache() - Keystore read/load failed java.lang.ClassCastException" Seen in the HTML Server e1root.log (Doc ID 2943651.1)

Last updated on APRIL 20, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


AIS health check fails on JWT Trust Login as well as Form Service App, Form Service UBE and Basic Auth


Orchestrator Studio login is successful. E1Page watchlist/queries are successful.

The following ClassCastException error can be seen n the HTML server e1root.log:

Steps to duplicate:

  1. In Server Manager, select AIS instance
  2. Click on "Run Healthcheck" button
  3. Healthcheck fails for the following:

    Form Service App fails (red)
    Form Service UBE fails (red)
    JWT Trust Login fails (red)
    Basic Auth fails (red)




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