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E1: WRKFLW: On Tools Release 9.2.7.0 or Later, Send Shortcut Message Is No More Delivered to Recipient After Configuring SMTP With Authentication in jde.ini Against Office 365 SMTP Server (Doc ID 2950302.1)

Last updated on JANUARY 18, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On tools release 9.2.7.0 or later, when attempting to send a shortcut from Tools -> Collaborate -> Send Shortcut menu, the email is not delivered to recipient(s) after configuring the SMTP server authentication in JDE.INI against an Office365 SMTP server.

The error shown in the Call Object Kernel is:

 

Changes

SMTP authentication against Office365 SMTP server has been enabled

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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