E1: JAS: Inconsistent Severity and Missing User ID in E1root.log Error Messages: "[MANDATORY] - [JAS] User is not Authenticated" and "[SEVERE] - [JAS] Exception occurred in the JDESignon.jdeSignon(): BuildUserSession Failed" (Doc ID 2957063.1)

Last updated on MARCH 18, 2025

Applies to:

Symptoms

The e1root.log displays an error message indicating that the user is not authenticated, followed by a severe error with a null pointer exception.
However, the log entries do not provide the JDE ID associated with the authentication failure. Additionally, there is a difference in the severity classification between the two log entries, where the first entry is classified as [MANDATORY], while the second entry is classified as [SEVERE].


The e1root.log error entries related to this issue are as follows:
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STEPS
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1. Access the JDE web client URL
2. Enter a valid user id and challenge the password by entering a wrong password
3. Observe the above errors in e1root.log

Changes

Cause

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