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E1: SOLEXP: Unable To Open Menu Items When Using Touchscreen (Doc ID 2962118.1)

Last updated on AUGUST 09, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


Unable to open any JDE application from Menu via touchscreen (on a laptop or iPAD).
The navigation works when opening sub-folders in the menu, but when clicking on a task ID nothing happens.
The issue happens on JDE iPad App, Safari and Chrome browsers.

Steps To Replicate


  1. Open JDE on a tablet or computer with touchscreen
  2. Navigate the Menu
  3. Try to open a menu item (an application for example)
  4. Notice the application does not open




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