E1: 17: Workfile (F4812) Service Tax Date (DSVJ) Incorrect Upon Issuing a Service Contract Credit (P1721) (Doc ID 2971790.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Symptoms

When using the Credit Line row exit from Service Contract Entry (P1721), if the user enters a Total Credit Amount and a specific date in the Service Tax Rate field (STDTE), the system will create the Workfile Record with the Service Tax using the Price Effective Date (PEFJ). The system does not respect the date that was entered in the Credit Contract Line form (W1721K).

Steps
1. In Tax Rate/Areas (P4008), find a rate that will have the first rate expire and a second rate take effect.
2. Create a Service Contract (P1720/P1721) with a taxable detail line and the Tax Rate from step 1. Make sure that the Start and End Dates cross the Tax Rate Expiration and Effective dates for the old and new rates.
3. Run the Service Contract Workfile Generation (R1732) over the contract; if billing monthly, run over a few months. Each time the system bills, the Tax Date will be based on the Date to Bill Through processing option.
4. Re-inquire on the Service Contract detail line and take the row exit to Credit Line (this calls form W1721K).
5. Enter a Current Credit Amount and a specific Service Tax Date that would use the first rate.
6. Find the workfile record (R4812) that the system created for the credit. Notice that the Service Tax Date is not the date that was entered in the Credit Contract Line form.

Changes

Cause

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