E1: 13: 17: Unable to View a PDF File in the Work Order Attachments Tab (P13714, P17714, P90CD002) and Receiving the Following Message: This media object is not viewable because of settings on your browser
(Doc ID 2973061.1)
Last updated on FEBRUARY 29, 2024
Applies to:
JD Edwards EnterpriseOne Service Management - Version 9.2 and laterJD Edwards EnterpriseOne Capital Asset Management - Version 9.2 and later
Information in this document applies to any platform.
Symptoms
When attempting to view a pdf attachment in the Attachments tab in an Equipment or Service Work Order (P13714, P17714 or P90CD002), the following message displays:
This media object is not viewable because of settings on your browser. Please download the media object file to your local machine to view with an appropriate application.
Hold down the Control key, and click here to save this media object
Steps:
1. Create a Capital Asset Management or Service Work Order (P13714, P17714 or P90CD002).
2. Click on the Attachments tab; using the Attachment Manager to fetch a pdf file.
3. After saving the attachment, return to the P13714, Attachments tab. Notice the following message:
This media object is not viewable because of settings on your browser. Please download the media object file to your local machine to view with an appropriate application.
Hold down the Control key, and click here to save this media object
Changes
The issue starts after moving from an Internet Explorer browser to Edge, Firefox or Chrome.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |