My Oracle Support Banner

E1: JAS: Reset Password Email Link is Not Linkable Over OUTLOOK ON THE WEB (OWA) (Doc ID 2973820.1)

Last updated on JANUARY 31, 2025

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When resetting a user password after enabling Self-Service Password Reset, the reset link received in OUTLOOK ON THE WEB (OWA) is not linkable/clickable.


Steps to reproduce:

  1. Enable Self-Service Password Reset in JD Edwards EnterpriseOne and reset a user password - See E1: SEC: How to Enable Self-Service Password Reset in JD Edwards EnterpriseOne Release 23 ( Doc ID 2938494.1 )
  2. Check the email using OWA (Outlook on the web) and notice the reset link is not clickable/linkable.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.