E1: WRKFLW: Email From Workflow Is Not Sent to the Distribution List Members (Doc ID 2984888.1)

Last updated on DECEMBER 21, 2023

Applies to:

Symptoms

Email messages sent from Workflow through Send Message Extended to an Office365 SMTP server, are not sent to the members of the distribution list. If the same workflow is configured to send emails to individual email address, the email is successfully sent and user may act upon it.

The following error is recorded into the Workflow kernel log:

It is noticed that the recipient the message is attempted to be sent to has the following format: Group_Distribution_List_ <AddressBook_Number>_<DistributionList_Type>

The issue is specific when using Office365 SMTP server

Steps to replicate:

1.From an interactive application, trigger a message to be sent from Workflow to a distribution list
2.Check the Workflow kernel log and notice the SMTP error being reported

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.