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E1: 42: Sales Order (P42101) Created from My Customers (P42470) Not Validating Billing Address Type and Ending in Address Type Invalid Error (1020) (Doc ID 2996687.1)

Last updated on JANUARY 08, 2024

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When generating a Sales Order (P42101) from My Customers (P42470) on a Customer Number that is set as Bill Address Type S (Customer Master, Billing Information), the system will populate both the Ship To and Sold To fields with the same value. This will result in the Sales Order program (P42101) displaying an Address Type Invalid error (1020). Furthermore, if the Sales Order Detail form is called first, the Sold To value will be disabled; the user will not be able to clear the value so that the correct billing Sold To Address Number can be defaulted.

Steps to Duplicate

  1. In Customer Master (P03013), inquire on an address book record.
  2. Select the record and take the form exit to Billing Information.
  3. Take the form exit to Commission Codes; populate the Sales Rep or Group with a valid value.
  4. Return to Billing Information and set Billing Address Type to S (Ship to Address Only) and Related Address Number = 1 (Parent Number).
  5. Return to Customer Master Revision and verify that the Parent Number is a customer that has Billing Address Type = X (Bill To and Ship To Address).
  6. Inquire on My Customers (P42470) using the Sales Rep from step 3. Click on the Create Order (+) icon.
  7. The system will call Sales Order (P42101); notice that both the Sold to and Ship to default to the Ship To only Customer. If the user clicks on the grid, the system displays the following error:
Address Type Invalid
Error ID 1020

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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