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E1: 17: In R1732 Service Contract Workfile Generation Cancelled Amount Should Be Equal To Amortized Amount (Doc ID 3012975.1)

Last updated on APRIL 16, 2024

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Currently, when a contract is cancelled at a particular date, the number of days between the contract start date and the cancel date is multiplied with the DAA (Daily Amortization Amount). This amount is then subtracted from the total contract amount. But, as mentioned in the bug scenario, there is usually a difference in the amortized amount and the billed amount for the same duration. This difference in amount creates a credit in the work-file.

Requesting for cancelled amount to be equal to amortized amount.

Steps to replicate:

  1. P1720/P1721 create a contract with quarterly billing frequency code (but doesn't matter what BFC in this case).
  2. R1732 bill first quarter.
  3. R17321 amortize first quarter.
  4. F1794 (Billing/Amort Control Master) shows Amortized amount is different to Billed amount.
  5. P1721 cancel the contract on last date billed.
  6. See cancel amount is too much so it would be needed to create a credit record for balance.

Cause

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In this Document
Symptoms
Cause
Solution
References


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