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E1: AIS: AIS Server Fails to Start When an Invalid Password Is Set for Keystore or Key Used in JWT Keystore, and Stateless Load Balancer Is On (Doc ID 3023640.1)

Last updated on MAY 20, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


After several AIS servers have been configured in a Stateless Load Balancer configuration and specific identity keystores have been created for each AIS server for internal JSON Web Token generation, any of the AIS server fails to start.
The identity keystores were created with a private key passphrase different than the keystore password.
However, the password which is set for reading the private key or to open the identity keystore in rest.ini is wrong for one of these fields.

Having a wrong password set, it should allow the AIS server to start and deploy the AIS application (Orchestrator and JDE Rest application)

The following error is also logged into the Weblogic output console file (out file):

Steps to replicate:
1. Create an identity keystore to be used for internal JSON Web Token generation. The identity keystore will have different private key passphrase and different keystore password.
2. Change the AIS server configuration using Server Manager Management Console and under "Security Information" section add the required values for the "Application Interface Services JWT Generation Settings"
Enter at least one wrong password in either "Keystore Password" field or in "Certificate Password" field
3. Start or restart the AIS server and notice that it is not properly started.


New identity keystore has been generated and Stateless Load Balancer has been activated in AIS configuration. Also a wrong password has been entered in either "Keystore Password" field or in "Certificate Password" field.


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