E1: 42I: Enhancement to Allow the Decommitment of a Serialized Item in the Outbound Consumption Branch when a Credit Order is Entered so it can be Moved Back Into the Shipping Branch by P4205 Shipment Confirmation (Doc ID 3037249.1)

Last updated on DECEMBER 04, 2024

Applies to:

Symptoms

Current functionality does not allow for a return credit order for a serialized item to be processed through P4205 Ship Confirm unless it has been decommitted from the outbound consumption branch. In the case of a serialized item, since there is quantity restriction of 1, the system is throwing error "Quantity Restriction Exceeded for Item" 4723, while ship confirming the credit order as there is already a quantity of '1' in the outbound consumption branch.The industry standard is one serial number per item and since the credit order would create a quantity of 2 across all branches the error is set. This is functioning as designed.

However, the only current way to decommit the inventory from the outbound consumption branch is to consume the item, bill the customer, and then create the credit order and confirm it. It is not feasible for the customer to do the consumption of the product, be invoiced and then create the credit order for return the item. The business should not consume or invoice items on consignment that are damaged or expired. This is time consuming and creates extra work and costs. Another option is to create and inventory transfer via P4113, but this creates discrepancies between the outbound consumption branch and the agreement.

Currently we do not have logic to handle credit orders for serialized items. The enhancement request is to allow for the inventory to be decommitted from the outbound consumption branch when a credit order is entered for a serialized item or create another process to do so. Please reference E1: 42I: Error "Quantity Restriction Exceeded for Item" 4723 is Set when Ship Confirming Credit Order with Serialized Item in P4205 Ship Confirm (Doc ID 2987719.1).

Cause

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