E1: 03B: Unable To Void Multiple AR Invoices Successfully in P03B2002, the Batch Goes to " In Use" Status (Error 0068) and Reserves Some of the Records in P00095 (Doc ID 3048483.1)

Last updated on NOVEMBER 26, 2024

Applies to:

Symptoms

When voiding multiple posted invoices in Customer Ledger Inquiry (P03B2002), using the batch number to pull them up and selecting multiple invoices, the system seems to allow the voids and gives the pop up to Enter the Void Invoice reason code, and gives the OK to confirm message until you reach the last one. It gives the following error on the last invoice to void:

Batch is in User or in Process of Posting- Error 0068

Exiting out of the entry and going to Business Object Reservations (P00095) some of the records are now reserved. After resetting the Batch Header and removing the reserved records, and then going back to Invoice entry (P03B11) you see that not all of the invoices were actually voided.

Steps to duplicate:

1. Enter multiple Invoices in one Batch for multiple Customers, or even one Customer with multiple Invoices via Standard Invoice Entry (P03B11).
2. Post the batch (P0011).
3. Go to Customer Ledger Inquiry (P03B2002) and pull up the records in the batch by just using the Batch Number.
4. Select the Invoices that you want to void (I selected 4 of the 5 Invoices), and then click on the Delete Icon.
5. Press OK and you will get the Enter Void Information window for each of the 4 lines you have voided.
   Accept each of these and on the last one you will see the Error “Batch Is in Use or in Process of Posting".
   Open the message and see Error ID 0068 in Form P03B2002_W03B2002A.
6. Exit out of the application and when reviewing Work with Batches (P0011) you will see the Batch Status is now U – In Use.
7. Go to Business Object Reservations (P00095) and see that there are record reservations on some of the records.
8. After resetting the Batch Header (P0011) for Batch Status to A) and remove the two reserved records, it shows that only 1 of the 4 Invoices were voided.
9. This should have voided the 4 Invoices indicated and released the reservation once I exited out of the application.

Changes

Cause

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