E1: 42: C2 Credit Hold With Aging Re-applied on Sales Order (P4210) After Changing the Requested Date (Doc ID 3052985.1)

Last updated on OCTOBER 10, 2024

Applies to:

Symptoms

After releasing a C2 credit hold (aging) on a Sales Order, an order process hold (e.g., OE) is manually entered on the same order. If the Requested Date is changed and saved, the system will re-apply the C2 credit hold.

Steps:
1. In Order Hold Information (P42090), make sure that Hold Code C2 (Credit Hold – Aging) is set up for the branch.
2. In the processing options for Sales Order Entry (P4210), Order Holds tab, enter C2 in option 1 (Customer Credit Check).
3. Create a Sales Order (P4210) for a customer that will invoke the Credit hold (C2).
4. Release the C2 hold in Release Holds (P43070).
5. Manually apply an OE order process hold on the Sales Order header (P4210).
6. Re-inquire on the Sales Order detail; in the header, change the Requested Date and save.
7. Re-inquire on the Sales Order; notice that the system has re-applied the C2 credit hold.

Note that if the Order has no other holds and the Requested Date is changed, the system will not re-apply the C2 hold.

Changes

Cause

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