E1: 42: Direct Ship Credit Order (CO) Does NOT Copy Media Object Text to Direct Ship Purchase Order (OC) (Doc ID 3068452.1)

Last updated on FEBRUARY 06, 2025

Applies to:

Symptoms

After upgrading the Tools Release from 9.2.3.3 to 9.2.8.2, when creating a Credit Order from History (CO) which creates a Related Direct Ship Purchase Order (OC), and adding a Media Object Text File to the Credit Sales Order, the Media Object Text file is not copied to the Related Purchase Order.

Steps to Reproduce:

1. Create Line Type DC (Direct Ship Credit Line) as follows:
     a. Inventory Interface = D
     b. Reverse Sign Checkbox checked
     c. Generate Purchase Order Checkbox checked.

2. Create a version of Direct Ship Credit PO Entry (P4310) as follows:
     a. Version Name OC
     b. Order Type OC
     c. Line Type DC

3. Create Order Activity Rules (P40204) for Direct Ship Credit PO Entry (P4310) for OC Order Type/DC Line Type:

4. Create a Sales Ledger Inquiry (P42025) version as follows:
     a. Version Name SD
     b. Order Type SD
     c. Status for Credit Orders 620
     d. Use Next Status to select line

5. Create a version of Direct Ship Credit SO Entry (P4210) as follows:
     a. Defaults Tab
          - Order Type CO
          - Line Type DC
     b. Duplication Tab
          - Order Type CO
          - Copy Associated Text 2 (Line text)
     c. Version Tab
          - PO Entry (P4310) Version Called OC
          - Sales Ledger (P42025) Version Called SD

6. Create Order Activity Rules (P40204) for Direct Ship Credit SO Entry (P4310) for CO Order Type/DC Line Type:

7. Start Direct Ship Credit Order (P4210 Version CODC) click Add (+) to add a Credit Order from History

     a. Take Form Exit to Credit Memo

     - Find a Direct Ship Order for the return with a Quantity Ordered greater than 1.
   

          - Take Row Exit to Credit Memo > Select Line and click the Close (X) button

     b. Manually change Quantity Ordered to 1 EA. Click down on line and quantity is changed to -1.
  

     c. Row Exit to Detail Attachments.  

    d. When Attachment Manager Tab is opened, click + to add a media object.

          - On the popup box, click on Text Attachment button.
    

     e. Add Text Attachment and click Save button.
    

     f. When Sales Detail Revision screen returns, paperclip appears on the line to indicate detail attachment. Click to save the Credit order.

8. Reinquire in Customer Service Inquiry, select the order and Row Exit to Related PO.
  

    a. Text Attachment/Paperclip was not passed from CO to OC purchase order

Changes

Cause

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