E1: UBE: RDA: UBE Not Printing Thai Fonts on the PDF Output Error <Font 'Arial Unicode MS' with encoding 'unicode': Couldn't open font file 'ARIALUNI.TTF'> (Doc ID 3077785.1)

Last updated on MARCH 25, 2025

Applies to:

Symptoms

When the UBE is submitted on the server, it fails to print the Thai fonts successfully. However, when it is submitted locally, the Thai fonts were getting printed as expected.

Error captured in the UBE logs,

Step 1: In report design aid for this report, change the font to “Leelawadee UI”. (Arial Unicode MS (ARIALUNI.TTF) supports Thai language)
 
Step 2: Set the static text with  “Thai text” e.g. : ชื่อผู้รับเงินได้พึงประเ|ิเลขประจำตัวผู้เสียภาษีอากร

Step 3: Run the UBE locally. It’s Printing as expected.
 
Step 4: Deploy this report on the server and run the same.

The output is incorrect, here is the PDF output,

Cause

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