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E1: 42/43/17: Return Material Authorization (RMA) (P40052/P42025/P400502R400510/P4210/P4310) (Doc ID 625416.1)

Last updated on FEBRUARY 17, 2023

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version XE and later
JD Edwards EnterpriseOne Sales Order Processing - Version XE and later
JD Edwards EnterpriseOne Sales Order Entry - Version XE and later
JD Edwards EnterpriseOne CRM Sales Order Entry - Version XE and later
Information in this document applies to any platform.



RMAs can be used as a single transaction (order type and number) that represents a customer's return or credit request of a particular item.  RMAs can create/initiate the following transactions:  Sales Orders, Purchase Orders, Credit Memos, Credit Orders from History, or a combination of a Sales/Credit Order and Purchase Order.  RMAs can also dictate whether or not a customer is billed for a particular item if they do not return the original item by a specific date.

Generic Business Example:

Using the above example, ABC's business process may be that they simply want to create a Credit Order for 123, but use an RMA to provide a refund under warranty.  They may, or may not, have a need to send another 'circuit board' out to 123, or receive in the broken 'circuit board'.  RMAs provide this type of flexibility.




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In this Document
 RMA Defaults (P40052/F40052)
 RMA Default Setup with Credit Orders from History
 RMA Last Disposition
 RMA Entry Applications
 RMA Entry
 RMA Entry with Credit Order from History
 Changing or Canceling a RMA Line
 Purpose of AAI 4322
 RMA - Update Sales Order Status (R400502)
 RMA - Update Sales Order Status (R400502) Processing Options
 RMA - Update Sales Order Status (R400502) Example
 RMA Purge (R400510)

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