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E1: 08: Employee Self Service (ESS) FAQs (Doc ID 625877.1)

Last updated on FEBRUARY 05, 2020

Applies to:

JD Edwards EnterpriseOne Employee Self-Service - Version XE and later
Information in this document applies to any platform.
Checked for relevance on 26-October-2010



Purpose

Answers frequently asked questions for Enhanced Self Service.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Question 1: When running the script from the portal or menu, why does nothing happen?
 Question 2:  Why does this message appear "This step is unnecessary" when accessing the health and welfare step?
 Question 3:  Why does error that a plan could not be found for the number of dependents covered on the Health and Welfare screen (P085570 or P085560) appear?
 Question 4:  Why does the message "This step is unnecessary" occur when accessing the Indemnity, Retirement, Other, or All Remaining Categories step (P085563)?
 Question 5:  Why would a  category not display when accessing the Indemnity, Retirement, Other, or All Remaining Categories step (P085563).
 Question 6:  When skipping to view pending changes from the Current Elections form, why can you not click on any of the plans to make changes?
 Question 7:  Can an employee update Life Insurance (Annual Salary 1) (LSAL) and Life Insurance (Annual Salary 2) (FSAL) values through Employee Self Service (ESS)?
 Question 8:  When adding a new dependent or beneficiary in Employee Self Service, a Blanks Invalid error is received when not completing the Tax ID field.  How can this field be set to not be required?
 Question 9:  How do you prevent an employee's tax id from displaying in self-service applications?
 Question 10:  Why are fields missing on the Plan Master (P08320) self-service tab?
 Question 11:  Why does the Where You're Going Next text appear on the Help page in the portal when using the Self-Service Director Text P05401?
 Question 12:  What is the functionality of the Email Recipient (EAN8) field in Employee Self Service (ESS)?
 Question 13:  In Employee Self-Service (ESS) why does My Profile display incorrect address?  It doesn’t  appear to look at the Effective Date.
 Question 14:  Why does UBE R085524 update Amount Rates in the existing line of Employee DBA Instruction while running the ESS Open enrollment for New Fiscal Year during Current Fiscal Year?
 Question 15:  Can changes be made to the values in the UDC tables for Dependent and Beneficiary relationships: 08/RL, 08B/BR and 08B/DR?
 Question 16:  In the 08/RL, what do the A, B  and D stand for in the Special Handling field?
 Question 17:  What is the purpose of UDC 08B/BR vs. 08B/DR?
 Question 18:  Is it allowed to have different values in 08/RL vs. 08B/BR and 08B/DR?
 Question 19:  Does the P05101 (Name and Address Change) have a workflow to notify HR to review the data entered by employee before updating it into Address Book?
 Question 20:  When an employee changes their name in the P05101 due to a marriage or other reason, how can historical information such as pay stubs and checks be printed with their old/maiden name?
 Question 21: When adding a primary and secondary beneficiary in Benefit Self Service event (BEN) and then run through Update Benefits Information to Live Tables (R085524) why are both beneficiaries are added as primary beneficiaries to Dep/Ben to Employee Plan X-Reference (F08336)?
 Question 22: In Employee Self-Service (ESS) for marriage (MAR) why is the user getting an error 'This Step is Unnecessary' at the step to enroll in Health & Welfare Enrollment (P085570) plans?
 Question 23: In ESS is there a way to limit the display of phone numbers from 10 to 4?
 Question 24: How can we remove or change the wording "please enter the date of the unfortunate event" when using the dependent death process for the general removal of dependents?
 Question 25: If an employee is re-enrolled in a previously ended Plan/Option and had dependent records attached, the Dependent record are automatically re-enrolled again in the F08336. This only occurs if the employee was previously enrolled in the same plan/option and if there are F08336 dependent records with end dates.  Is this standard functionality?
 Question 26: How can all dependents be listed in Primary Care Physician Number (P085538)?  Only the employee is listed and it is required to enter the PCP for each dependent.
 Question 27: Why isn't the Dependent Date of Birth displaying in Open Enrollment when the Dependent type is Employee or Ex-Employee? The DOB is present for all other dependents.
 Question 28: What causes "No Benefit Enrollment Made" message on R085524?
References

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