E1: 17: Setup for CSMS Call Escalations CALLESCAL for Xe and ERP8 (Doc ID 626025.1)

Last updated on JUNE 03, 2016

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE to 8.0 [Release XE to 8.0]
Information in this document applies to any platform.
P01012 - Address Book Revisions
P02150 - Distribution List Control
P98800 - Process Master
P17501E - Case Entry
R17680 - Escalated Cases
P012503 - Work Center


Goal

This document demonstrates the setup process of Call Escalations, with the Workflow Process CALLESCAL set up with demo data.  Please see the Enterprise Workflow Management Guide for reference to the uses of Workflow.

Solution

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