E1: KER: Troubleshooting Guide on JDENET Failure to Start Issues on AS/400 Server (Doc ID 629308.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP23 and Prior and later
IBM i on POWER Systems

Symptoms

How to Troubleshoot when Service(s) (JDENET) on AS400 Do Not Start

Scenario 1

JDENET is not running on an AS/400 Enterprise Server.  After attempting STRNET with the ONEWORLD account, the jobs NETWORK and SENTINEL end abnormally. EnterpriseOne users are unable to login because the Security Server does not start.

The Enterprise Server JDE.LOG shows the following:

8108 Sun Oct 5 19:46:00 2003 JDEIPC_O/C/IPCPUB1934
process 8108 <B7332SYS/JDENET_N> registered in entry 0

8108 Sun Oct 5 19:46:01 2003 JDENET_O/C/NETSIG320
Net program ended, pid = 8108, signal = 6

8108 Sun Oct 5 19:46:01 2003 JDEIPC_O/C/IPCPUB2192
process 8108 unregistered in entry 0

8108 Sun Oct 5 19:46:01 2003 JDENET_O/C/NETSIG268
kill (signalNetProcess) failed with error 3515, pid = 45

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 41 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 43 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 44 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 46 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 47 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 84 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 85 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 92 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 103 failed, errno=3515: No such process..

8108 Sun Oct 5 19:46:16 2003 JDEIPC_O/C/IPCSYSV1950
IPC3400006 - stopProcess kill of PID 45 failed, errno=3515: No such process..



Scenario 2

JDE services fail to start properly on the AS400 Enterprise Server after a crash or if there is a hard outage.  The following error is logged multiple times in JDENET_N log:

Failed to autostart kernel in range X


Where X is the kernel definition number.  For example:

[JDENET_KERNEL_DEF1]
JDENET Reserved Kernel

[JDENET_KERNEL_DEF2]
UBE Kernel

[JDENET_KERNEL_DEF3]
Replication Kernel

etc.....

Scenario 3

JDE services fail to start any NETWORK or kernel jobs on the AS400 Enterprise Server after a restart of service.  The subsystem JDEE910 is started but no jobs exists under the subsystem.

No logs are being generated in the logs folder '/JDE910', no as400 spool file generated for NETWORK job and no as400 error message generated after issuing STRNET command.

 

Cause

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