E1: MOBJ: Moving the Media Object File Storage Location (P98MOQUE) from one Server to Another (Doc ID 632124.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Goal

How to move the media objects off a Deployment Server to a different server, like the Enterprise or Batch servers or new deployment server. What is the process or procedure to accomplish this?

This can also be an issue after upgrading from one application release to another and the file server name changed.  For example, 8.12 to 9.0 where the files are stored on the deployment server and the deployment server changed with the new application release install.  This may manifest itself in the log with an error message such as "Error: MediaObject file not found or accessable".  This generally occurs because the path in the F00165 is pointing to the old server name, which is not accessible to the new installation.  Troubleshooting would be as follows:

1. First, are you able to create new File, OLE, and text attachments?  


 A. After creating the new attachment, are you able to view it successfully?

 B. Can you see the file and OLE attachments being created on the server if you look in the folder path defined in the P98MOQUE?  (Should be pointing to the new 9.2 directory where you copied the existing attachments from 8.12 to)

2. If yes, to #1 above, then you may need to SQL the records to update them with the new path.  
 See the information below in this document.

3. If no, then we need to ensure E1 is configured correctly to work with new and existing attachments. It appears you are working with a Windows web server and file server (in this case, the deployment server). Is this correct?

  A.   If yes, then are you using Windows networking instead of FTP.  Based on the rest of the error message that would be showing in the log, Verify the Application Server service is running under a valid domain user ID, please check this setting on the web server, the administrator would need to review the specific steps / details in <Document 845387.1> E1: MOBJ: How to Configure Media Objects to Work on the HTML / Web Client with Windows Networking under Step 1 for Services.  Specifically - Oracle JD Edwards recommends starting the E1 services with a domain (network) user account.  Our recommendation is to use the same domain account which is being used to start the JDE E1 Enterprise Server service and ensure it has read / write access to the MEDIAOBJ directory.  If you do not have the correct access configured, you will see Access is Denied in the log file when trying to load or access an attachment.

  B.  If you do not have a Windows web server, then configure FTP per <Document 2043611.1> E1: MOBJ: How to Configure Media Objects to Work on the HTML / Web Client with FTP and SFTP (Generally a NON-Windows Web Server).

Solution

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