E1: FDA: Blank Processing Option Screen on Terminal Server, Deployment Server or FAT Clients

(Doc ID 632563.1)

Last updated on MAY 11, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.97 and Prior and later
Information in this document applies to any platform.

Symptoms

Scenario 1

Unable to display processing option. Right click on the application and choose Prompt For - Values..., it gives blank screen.


The same symptom in all environments JDEPLAN, PD910,DV910,PY910.

Have used OMW checkout or Get actions, but it cannot be fixed.

Processing Options on fat clients are working fine.


The following error found in jde.log

Scenario 2

When using a thin client (Terminal Server or Citrix), the processing option screen displays with a blank screen for some users.  Other symptoms that have been encountered include users not being able to select a literal value in data selection and Object Management Workbench crashing when users attempt to open it on the thin client.

Changes

Scanario 1

Issue occurs after extension of hard disk on C:\, E910 is on D:\.

Cause

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