E1: CHA: Troubleshooting EnterpriseOne and World Change Assistant Tool Installation (Doc ID 637515.1)

Last updated on AUGUST 20, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Purpose

This document covers some troubleshooting information for installing Change Assistant Tool successfully and also cover troubleshooting tips for establishing connections to the Update Center and Change Assistant. The Update Center web server requires a secured login to gain access to patches, updates, support materials and documentation resources. A My Oracle Support user id and Customer Service Identifier (CSI) is required.

Note: The information contained in this document is also in the attached "Change Assistant Troubleshooting guide" document .

Troubleshooting Steps

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In this Document

Troubleshooting Steps

Troubleshooting Change Assistant Tool Installation and tips for establishing connections to the Update Center and Change Assistant

Internet Explorer Settings

Mozilla and Netscape Settings

Firefox Settings

Launching Java WebStart

Java WebStart Connections

Multiple Java Runtime Engines

Launching Change Assistant

Install Shortcuts

Java WebStart jnlp

Verify jnlp association

Automatic Updates

JNLP for the Application & Installer

1.6 JRE / Java WebStart

Installing and Running Change Assistant with Windows 2008 Server, Vista, or Windows 7

Troubleshooting Known Issues on installing Change Assistant or establishing connections to the Update Center and Change Assistant

Guidelines To Setting Up Downloads Location Within Preferences In Change Assistant

Change Assistant For Computers As A Deployment Server With No Internet Access

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