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E1: CHA: Troubleshooting EnterpriseOne and World Change Assistant Tool Installation (Doc ID 637515.1)

Last updated on NOVEMBER 19, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Purpose

This document covers some troubleshooting information for installing Change Assistant Tool successfully and also cover troubleshooting tips for establishing connections to the Update Center and Change Assistant. The Update Center web server requires a secured login to gain access to patches, updates, support materials and documentation resources. A My Oracle Support user id and Customer Service Identifier (CSI) is required.

Note:  The information contained in this document is also in the attached "Change Assistant Troubleshooting guide" document .

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Troubleshooting Change Assistant Tool Installation and tips for establishing connections to the Update Center and Change Assistant
 Web Access
 Firewall
 Ping
 Proxy Setting
 Internet Explorer Settings
 Mozilla and Netscape Settings
 Firefox Settings
 Firefox 3.x
 Java WebStart
 Launching Java WebStart
 Java WebStart Connections
 Multiple Java Runtime Engines
 Launching Change Assistant
 Install Shortcuts
 Java WebStart jnlp
 Verify jnlp association
 Java Console
 Automatic Updates
 JNLP for the Application & Installer
 1.6 JRE / Java WebStart
 Installing and Running Change Assistant with Windows 2008 Server, Vista, or Windows 7
 Troubleshooting Known Issues on installing Change Assistant  or establishing connections to the Update Center and Change Assistant
 Guidelines To Setting Up Downloads Location Within Preferences In Change Assistant 
 Change Assistant For Computers As A Deployment Server With No Internet Access
References

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