E1: PRINT: Custom Fonts Are Not Printing When Sent to a PCL Printer, Message "Unable to find Printer Font for TTFont xxx" (Doc ID 640619.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Symptoms

When using a custom font to print the company logo on a report the custom font is not printing correctly.  If the report is viewed in Adobe Acrobat and then printed from it, the font prints correctly.  However, the font does not print when choosing either the option to Print Immediate or the row exit for Print from Work with Submitted Jobs (WSJ).  How do we get the custom font to print correctly?

In UBE jde.log message below

Cause

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