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E1: 17: P17714 and P90CD002 Service Order Setup and Processing (Doc ID 643148.1)

Last updated on JUNE 15, 2020

Applies to:

JD Edwards EnterpriseOne Service Management - Version 8.9 and later
JD Edwards EnterpriseOne Case Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.


This will provide a review of the setup and processing of Service Work Orders from order entry through work file generation. Covers the costing and pricing of time and material, the creation of journal entries, and the generation of the work file record in the Billing Detail Workfile (F4812) used in vouchering and invoicing of Service Work Orders.

Also refer to E1: 17: P17714 Service Order Setup and Processing FAQ Document 1594838.1


All users of Service and Warranty Mmgt (SWM), and Xe (CSMS) will benefit from the information in this document.


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In this Document
 Service Order Setup
 Work Order Entry (P48201)
 Enter/Change Service Order (P17714)
 Adding a Service Order
 Attaching a Parts List and Routing
 Report Time and Materials
 Update Hours (Proof and Final) 
 Review Journal Entries
 Service Order Work File Generation (R1775)
 Service Order Billing and Vouchering
 Invoice Generation (R48121)
 Voucher Generation (R48122)
 Billing and Vouchering for Service Management (Menu G48S21- G48S23)
 Service Provider Voucher Processing (G48S23)
 Process Create AP
 Frequently Asked Questions
 Question 1. Why are the following Error ID 111M Part has already been billed and Error ID 111U Routing has already been billed messages are prompted If service order records are removed from F4812 and the Service Order Work File Generation(R1775) is reran?
 Question 2. Is there a way to stop the R48121 from generating an invoice after the workfile is created?
 Question 3. In P90CD020 (Add WO) enter two different customers and the default order type (TYPS) is coming with different values. Is there a setup that decides this?
 Question 4:  How does the Unique Pricing Key field UKIDP in the F31171 get updated.

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