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E1: 17: P17714 and P90CD002 Service Order Setup and Processing (Doc ID 643148.1)

Last updated on APRIL 10, 2019

Applies to:

JD Edwards EnterpriseOne Service Management - Version 8.9 and later
JD Edwards EnterpriseOne Case Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.
System Code: 17 - Customer Service Management
P17714 - Work Order Revisions and P48201 - Work With Work Orders
P17715 - Work With Work Order History
P17730 - Work Order Parts Detail and P17732 - Work Order Labor Detail
P4070 - Price Adjustment Schedule, P4071 - Price Adjustment Type and P4072 - Price Adjustment Detail Revisions
P4092 - Group Code Definition
P48121 - Service Billing Invoice Generation
R31322 - Work Order Time and Quantity Journal
R1775 - S&WM Work Order Workfile Generation


This will provide a review of the setup and processing of Service Work Orders from order entry through work file generation. Covers the costing and pricing of time and material, the creation of journal entries, and the generation of the work file record in the Billing Detail Workfile (F4812) used in vouchering and invoicing of Service Work Orders.

Also refer to E1: 17: P17714 Service Order Setup and Processing FAQ Document 1594838.1


All users of Service and Warranty Mmgt (SWM), and Xe (CSMS) will benefit from the information in this document.


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In this Document
 Service Order Setup
 Work Order Entry (P48201)
 Enter/Change Service Order (P17714)
 Adding a Service Order
 Attaching a Parts List and Routing
 Report Time and Materials
 Update Hours (Proof and Final) 
 Review Journal Entries
 Service Order Work File Generation (R1775)
 Service Order Billing and Vouchering
 Invoice Generation (R48121)
 Voucher Generation (R48122)
 Billing and Vouchering for Service Management (Menu G48S21- G48S23)
 Service Provider Voucher Processing (G48S23)
 Process Create AP
 Question 1. Why are the following Error ID 111M Part has already been billed and Error ID 111U Routing has already been billed messages are prompted If service order records are removed from F4812 and the Service Order Work File Generation(R1775) is reran?
 Question 2. Is there a way to stop the R48121 from generating an invoice after the workfile is created?

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