E1: 17: P17714 and P90CD002 Service Order Setup and Processing (Doc ID 643148.1)

Last updated on FEBRUARY 28, 2025

Applies to:

JD Edwards EnterpriseOne Service Management - Version 8.9 and later
JD Edwards EnterpriseOne Case Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Purpose

This will provide a review of the setup and processing of Service Work Orders from order entry through work file generation. Covers the costing and pricing of time and material, the creation of journal entries, and the generation of the work file record in the Billing Detail Workfile (F4812) used in vouchering and invoicing of Service Work Orders.

Also refer to E1: 17: P17714 Service Order Setup and Processing FAQ Document 1594838.1

Scope

All users of Service and Warranty Mmgt (SWM), and Xe (CSMS) will benefit from the information in this document.

Details

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In this Document

Service Order Setup

Work Order Entry (P48201)

Enter/Change Service Order (P17714)

Adding a Service Order

Attaching a Parts List and Routing

Report Time and Materials

Update Hours (Proof and Final)

Review Journal Entries

Service Order Work File Generation (R1775)

Service Order Billing and Vouchering

Invoice Generation (R48121)

Voucher Generation (R48122)

Billing and Vouchering for Service Management (Menu G48S21- G48S23)

Service Provider Voucher Processing (G48S23)

Process Create AP

Frequently Asked Questions

Question 1. Why are the following Error ID 111M Part has already been billed and Error ID 111U Routing has already been billed messages are prompted If service order records are removed from F4812 and the Service Order Work File Generation(R1775) is reran?

Question 2. Is there a way to stop the R48121 from generating an invoice after the workfile is created?

Question 3. In P90CD020 (Add WO) enter two different customers and the default order type (TYPS) is coming with different values. Is there a setup that decides this?

Question 4: How does the Unique Pricing Key field UKIDP in the F31171 get updated.

Question 5: While changing the service order status from x to y, the status history record should be updated with the current date and time. However, it seems the system is taking into consideration the Actual Finished Date instead of today's date. What is the setup required to trigger correct results in CRM - Status History / P90CD003?

Question 6: In F4812H, from where does tax Y / N Alias: TX get populated for parts?

Question 7: Is there a way to activate Query by Example (QBE) functionality for two fields within the P17730 Parts List application? The fields in question are: Component item number, Location.

Question 8: Are there any other JDE objects using the values defined in the UDC codes 17/YN and H00/BI, possibly on Contract and Service Billing module or other Financial Management areas?

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