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E1: 03B: How To Process, Purge and Troubleshoot Delinquency Notices (R03B525, R03B20, R03B21, P03B202, P03B201, R03B5010) (Doc ID 644234.1)

Last updated on JUNE 21, 2023

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version XE and later
Information in this document applies to any platform.


Overview of Delinquency Notices

When customers are delinquent in paying their bills, you can send a delinquency notice on overdue invoices as a reminder to pay the delinquent balance. Delinquency notices are created by running the Print Delinquency Notices version (XJDE0002) of the Credit Analysis Refresh program (R03B525). This version has predefined processing options set for printing delinquency notices and calls either the AR Delinquency Notice Print (R03B20), or from release 8.9, the Global Reminders (R03B21) to generate the notices. The system generates notices based on the delinquency policy that is assigned to the customer. See <Document 1490134.1> for further information on setting up delinquency policies and the system set up requirements for generating notices.

Prior to release 8.9, only the A/R Delinquency Notice Print (R03B20) program can be called from Credit Analysis Refresh to print notices. From release 8.9 onwards, there is a further option to use Global Reminders (R03B21), which is also referred to as Tiered Delinquency Notice Print.

This table lists the differences between the two programs:

Difference R03B20 R03B21
Columns printed The notice includes this information:
  • Document number
  • Invoice date
  • Due date
  • Remark
  • Foreign open amount
  • Currency code
  • Open amount
  • Base currency code
  • Number of reminders sent
The notice includes all the information that R03B20 does, plus this:
  • Pay item
  • Foreign gross amount
  • Gross amount
  • Notification date
Print Who’sWho contact information NA A processing option exists to specify a contact name to print from the Who’s Who record based on a type code.
Print invoices in summary or detail The notice prints each invoice pay item (detail). A processing option exists to print each invoice pay item (detail) or each
invoice document (summary).
Consolidated fees NA A processing option exists to summarize all fee invoice records in one detail line on the notice. The system prints * for the document number for consolidated fee records.

Regardless of which option you choose, you can run Print Delinquency Notices in Proof or Final mode and the same tables, as outlined below, will be updated.




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In this Document
 Overview of Delinquency Notices
 Generate Delinquency Notices
 Setting Up Processing Options for Credit Analysis Refresh (R03B525) 'Notices' Tab
 Setting Processing Options for A/R Delinquency Notices Print (R03B20)
 Setting Processing Options for Tiered Delinquency Notice Print (R03B21) (Global Notices)
 Review Delinquency Notices
 Approve Delinquency Notices  
 Purge Delinquency Notices
 Setting Processing Options for Statement/Notification Purge (R03B5010)
 Troubleshooting Tips

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