My Oracle Support Banner

E1: INST: UPG: Information and Troubleshooting General Issues During a JD Edwards EnterpriseOne Software Platform Pack Install - New Install or Upgrade (Doc ID 645886.1)

Last updated on JULY 16, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.


This document provides general information and assist customers on troubleshooting general issues during the installation of the JDEdwards EnterpriseOne Enterprise Server - Platform Pack, independently of the platform.

The Platform Pack installs these major components:

Rather than transferring all the software from the Deployment Server, the Platform Pack installs the code and database directly to the Enterprise Server. This more direct installation method increases performance during this part of the process. It is especially beneficial in situations in which the Enterprise Server is connected to the Deployment Server using a wide area network (WAN). Since the Deployment Server and Platform Pack have separate Installers, they can be running concurrently which decreases the overall installation time (assuming the Installers are run on different machines).

Refer to this link here for complete JD Edwards EnterpriseOne 9.1 Installation Documentation.


For information on troubleshooting EnterpriseOne Platform Pack Install (Platform specific), refer to the following documents:

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 Changing the IP Address of an EnterpriseOne Server
 Scenario 1 - Re-installing EnterpriseOne Software Platform Pack On The Enterprise Server - Location Of "" File For All E1 Platforms
 Scenario 2 - Errors In The USERS_SQLSRVR_INSTALL.log During Platform Pack Install (SQL Database Users)
 Scenario 3 - Can We Unshare JD Edwards EnterpriseOne Directories On Enterprise Server?
 Scenario 4 - Platform Pack Install Fails with "" Errors in log.txt
 Scenario 5 - Platform Pack Install - Database components - Error: 'Cannot Spawn command. %1%' after entering in the Oracle database information screen
 Scenario 6 - Platform Pack Install - Can the Platform Pack be installed on an iSeries with ASP (Auxiliary Storage Pool) hardware configuration already installed in the Source Environment?
 References to related KM articles containing known issues in a Platform Pack Install

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.