E1: INST: Remote Software Issues and Recommendations (Doc ID 646701.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Goal

Remote software has been a contention issue for many EnterpriseOne clients and continues to be an issue that has not been given an official answer.

Although EnterpriseOne processes and administration is always recommended to be done at the console if possible, Oracle and GSC does recognize the need to remotely access machines not only due to location of the physical hardware, but the ease of remote working from home or even within an an environment where security is required for direct server room access.

With this in mind, please note that this solution does not officially endorse any specific product or suggest that a specific product will not have issues. This solution is based on GSC experience over the years with clients attempting to do processes using several remote software products.

The main symptoms seen with remote software is screen corruption which leads to memory violations such as shifting of buttons vertically on the menu toolbar and incorrect values being shown in the grid for what was expected. Most of these remote software issues occur inside the installation plan which is used for several items including ESUs, ASUs, adding servers, or running a custom install plan for new or added environments and pathcodes. It has also proved to be a problem with installation of third party products such as SSE and MSDE requiring them to be completely uninstalled and then installed directly on the console.

The best rule of thumb still exist that if the software is not behaving as expected, either attempt the process with a 'recommended' remote software solution or get access to the console of that machine to see if the issue can be reproduced. In some cases, even the existence of remote software running in the background can cause problems while physically at the console so turning off these services and re-attempting a failed process may be necessary.

Solution

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