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E1: 48S/52: FAQ - Frequently Asked Questions Regarding Void/ Delete Invoice in Contract and Service Billing (Doc ID 647386.1)

Last updated on OCTOBER 27, 2023

Applies to:

JD Edwards EnterpriseOne Contract and Service Billing - Version 8.0 and later
Information in this document applies to any platform.


The Purpose of this Document is to Answer Frequently Asked Questions Regarding Void/Delete Invoice in Service Billing:

Questions and Answers

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In this Document
Questions and Answers
 Question 1: Invoice History Inquiry (P48250), was used to void a Service Billing invoice and not the WDBCI (Billing Control ID) field is not re-writing this next number. When running Create A/R  (R48199) from a voided invoice it will run into duplicate keys.  How can this be resolved?
  Question 2:  Invoice billings are being created as credit memos, instead of regular invoices, so the incorrect document type appears on the invoice. Customer ledger has been updated, the G/L batch has been put on pending. How does this get resolved?
  Question 3:  What is the recommended application to use when voiding an invoice created in Contract Billing or Service Billing?
  Question 4:  If an Invoice created in Contract Billing has retainage, how should this be void?   Is it necessary to offset the debit and credit lines created in the F03B11 for the retainage calculated? 

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