E1: 48S/52: FAQ - Frequently Asked Questions Regarding Void/ Delete Invoice in Contract and Service Billing (Doc ID 647386.1)

Last updated on MARCH 02, 2021

Applies to:

JD Edwards EnterpriseOne Contract and Service Billing - Version 8.0 and later
Information in this document applies to any platform.

The Purpose of this Document is to Answer Frequently Asked Questions Regarding Void/Delete Invoice in Service Billing:

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In this Document

Purpose

Question 1: Invoice History Inquiry (P48250), was used to void a Service Billing invoice and not the WDBCI (Billing Control ID) field is not re-writing this next number. When running Create A/R (R48199) from a voided invoice it will run into duplicate keys. How can this be resolved?

Question 2: Invoice billings are being created as credit memos, instead of regular invoices, so the incorrect document type appears on the invoice. Customer ledger has been updated, the G/L batch has been put on pending. How does this get resolved?

Question 3: What is the recommended application to use when voiding an invoice created in Contract Billing or Service Billing?

Question 4: If an Invoice created in Contract Billing has retainage, how should this be void? Is it necessary to offset the debit and credit lines created in the F03B11 for the retainage calculated?

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