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E1: 42: Customer Service Sales Order Entry (P42101) in 8.11 and above (Doc ID 647845.1)

Last updated on FEBRUARY 27, 2018

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 8.11 Base and later
JD Edwards EnterpriseOne CRM Sales Order Entry - Version 8.11 Base and later
JD Edwards EnterpriseOne Sales Order Entry - Version 8.11 Base and later
JD Edwards EnterpriseOne Sales Order Processing - Version 8.11 Base and later
Information in this document applies to any platform.

Purpose

Overview

A new program called Customer Service Order Entry (P42101) has been delivered in releases 8.11 and above. This was introduced as a part of the Sales Force Automation (SFA) enhancements with the 8.11 Release. This program is for order entry just like Sales Order Entry (P4210) but has been redesigned for:

New features introduced by Customer Service Order Entry (P42101) make customer phone interaction easier for customer service agents during sales order entry. Some of these new features include:

Note: P42101 uses the processing options of the P4210 version set in the Versions tab (with the exception of the processing options that can be set directly in P42101 on the Display, Order Inquiry and TaskFlow tabs

Scope

A new Customer Service Order Entry (P42101) has more tabs and is can be easier to use than the standard Sales Order Entry (P4210) form.

Details

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In this Document
Purpose
Scope
Details
 Limitations
 Differences between Traditional Sales Order Entry (P4210) and Customer Service Sales Order Entry (P42101)
 Differences in Header Data Entry
 P40HDR
 Differences in Detail Data Entry
 Differences in Customer Service Inquiry
 Credit Orders from History
References

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