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E1: 48S: FAQ - Frequently Asked Questions CSMS - System 17 (Doc ID 647967.1)

Last updated on FEBRUARY 06, 2020

Applies to:

JD Edwards EnterpriseOne Contract and Service Billing - Version 8.0 and later
Information in this document applies to any platform.

Purpose

 The purpose of this document is to answer Frequently asked  question about records that are created in Service Orders, Service Contracts, Service Warranty  and Maintenance, system 17 and processed through Service Billing, system 48S

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Question 1:  Our CSMS module is from the EnterpriseOne Xe environment and the Accounts Receivable and General Accounting modules are in World, can we execute the Service Billing invoice generation function in the World environment?
 Question 2:  Is it possible to change or assign a different document type in Service Billing, R48121, when it was created in Service Contracts, system 17?
 Question 3:  Is it possible to make changes to invoices created in Service Billing from records generated from system 17, Service Orders or Service Contracts.
 Question 4:  Can transactions with Eligibility Code 4 (cost only) be created when Service Order Workfile Generation (R1775) is creating the F4812 (Billing Detail Workfile) record?
 Question 5:  When creating Service and Warranty records in system 17 and processing them through Service Billing, P4812 (Work With Workfile), is it possible to use the 4841 and 4842 WIP and Cost AAIs from Service Billing at the time of billing?
 Question 6: It is necessary to void an invoice created in Service Billing from a record that was generated from system 17, SWM, how can this be accomplished:
 Question 7:  What process is required to process a batch that was in error from a previous month?
 Question 8: Is it possible to use the retainage functionality in Service Billing for Service Contracts, Service Warranty,system 17, records?
  Question 9:  Journal Generation Control in Billing Constants  (P48091) has been set to 3, however, the records that were processed with R1775 to pull them into the Workfile (P4812) ignore this, why?
  Question 10:  When processing a record from Contract Management (P1721) that has an exchange rate associated, That exchange rate is being used in processing in Service Billing Invoice Generation (R48121) regardless of the value selected on the Currency tab.   Why does this not validate?

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