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E1: ESU: ESUs Not Appearing in the Grid of Electronic Software Updates Application (P96470) (Doc ID 652693.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

Customer downloaded and extracted a Software Update ESU patch, but the ESU does NOT appear in the grid in Electronic Software Updates application (P96470), so customer is unable to apply it to his pathcodes.

Cause

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In this Document
Symptoms
Cause
Solution
 Scenario #1: "Data directory for <ESU name> missing from planner\data" error - registry entry issue causes ESU to not appear in P96470 grid
 Scenario #2: Incorrect registry path for 64 bit system causes ESU(s) to not appear in P96470 grid
 Scenario #3: MSDE issue causes ESUs to not appear in the P96470 grid
 Scenario #4: MSDE "Device Activation" error causes ESUs to not appear in P96470 grid
References

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