E1: ESU: CHA: When Installing ESU with Change Assistant, Receiving Error "install.inf doesn't exist" on the Package Workbench Screen (Doc ID 654177.1)

Last updated on JULY 28, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Symptoms

Customer was previously able to install ESUs, but now is unable to either with Change Assistant or within E1, using the Software Updates P96470 application. When attempting to apply ESUs with Change Assistant, the tasks get about 75% completed and then fail. When installing within E1, using the SU P96470 application, it gets to the Package Workbench and the status message at the bottom of the form states:

install inf doesn't exist

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms