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E1: SVM: Troubleshooting Server Manager Agent In AS/400 iSeries Platform And Enterprise Server (Doc ID 660336.1)

Last updated on NOVEMBER 04, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
IBM i on POWER Systems

Purpose

The purpose of this document is to assist customers in troubleshooting the different scenarios, causes and resolutions for known issues with Server Manager Agent on AS400 iSeries platform and Enterprise Servers.

This knowledge document is designed to direct you through basic JD Edwards EnterpriseOne Server Manager Agent functionality and known issues. This knowledge document is not meant as a substitute for the Server Manager Guide, but as an aid for better understanding on troubleshooting Server Manager Agent processes.

In addition, for further information on installing and configuring Server Manager Agent in a AS400 iSeries platform, refer to these available documents:

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Scenario 1 - Server Manager Agent Not Starting In AS/400 iSeries Enterprise Server - I
 Scenario 2 - Server Manager Agent Not Starting In AS/400 iSeries Enterprise Server - II
 Scenario 3 - Management Agent On AS400 iSeries Machine Is Not Starting - III
 Scenario 4 - Cannot Start iSeries Agent For Server Manager - IV
 Scenario 5 - Cannot Successfully Install Server Manager Agent In AS400 iSeries Enterprise Server - I
 Scenario 6 - Unable To Install Server Manager Agent Properly On iSeries - II
 Scenario 7 - Unable To Install Server Manager Agent On AS/400 iSeries Platform - III
 Scenario 8 - Server Manager Failed To Register The iSeries Server Agent
 Scenario 9 - Cannot create, register or view the Enterprise Server (AS400) through managed instances. 
 Scenario 10 - Encounter Error When Uninstalling Server Manager Agent on AS400 - I
 Scenario 11 - Unable To Uninstall Server Manager Agent On AS400 - II
 Scenario 12 - iSeries Server Manager Agent Cannot Be Viewed From Server Manager Management Console
 Scenario 13 - iSeries Logic Server Stays In "Undetermined" Status In Server Manager Agent
 Scenario 14 - Unable to run SETUP.JAR to Install Agent on AS400 Enterprise Server
 Scenario 15 - Server Manager Agent Not Starting In AS/400 iSeries Enterprise Server
 Scenario 16 - Server Manager Agent Not Starting In AS/400 iSeries Enterprise Server
 Scenario 17 - Server Manager Agent Is Not Creating E1 Agent Logs
References

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