E1: SVM: Server Manager Agent Install Errors On Connecting (Doc ID 663946.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.


***Checked for relevance on 24-Dec-2013***

Symptoms

You are getting errors when attempting to install Server Manager Agent on a new box. In this scenario customer has installed agents for others Unix Sun Solaris machines, but they are getting errors when attempting to install on a new Solaris server.

You are able to get completely through the installation forms, click on Finish, but the agent does NOT install.

The smha_is_install.log has the following errors:

...the log shows an error in connecting:
Install, com.installshield.scfha.event.dialog.swing.PanelMCInformation, dbg, Url String : http://usbljdeds001.global.xxx.com:14501/manage/agents/Solaris/sparc/5.10?serviceId=null
Install, com.installshield.scfha.event.dialog.swing.PanelMCInformation, dbg, Return code from Http Connect : -1 null

...later, there are errors for expanding the remote jars, e.g.:
Install, com.installshield.scfha.event.InstallScript, dbg, Expand Remote Jars : File List to download:/export/home/jde812/JDE_HOME/List.txt
Install, com.installshield.scfha.event.InstallScript, dbg, Expand Remote Jars : Destination :/export/home/jde812/JDE_HOME
Install, com.installshield.scfha.event.InstallScript, err, Error handling remote file: ?? sr 5javax.management.remote.message.HandshakeBeginMessage ?,???6 L profilest Ljava/lang/String;L versionq ~ xpt TLSt 1.0ysr 5javax.management.remote.message.HandshakeErrorMessage? ?^>rI L detailt Ljava/lang/String;xpt 7java.io.StreamCorruptedException: invalid stream headery

...and the last messages in the log are:
Install, com.installshield.product.actions.ExecAction, err, ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = 200; severity = 0; exception = [java.lang.NullPointerException])])
STACK_TRACE: 5
ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = 200; severity = 0; exception = [java.lang.NullPointerException])])
at com.installshield.product.actions.ExecAction.executeProcess(Unknown Source)
at com.installshield.product.actions.ExecAction.run(Unknown Source)
at java.lang.Thread.run(Thread.java:534)      

 

Note: Starting Tools 9.1 the Server Manager install logs are stored under following location "C:\Program Files\Oracle\Inventory\logs\InstallActions\ installActionsyyyy-mm-dd_hh-mm-ssPM.log"  

                                

Cause

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