E1: KER: Message "Can't put msg on net queue" in Server Log (Doc ID 664866.1)

Last updated on APRIL 18, 2025

Applies to:

Symptoms

End users may experience symptoms such as:

• Unable to login to E1 (there is no response from the Security Server)
• Signed in users cannot run BSFNs on the Enterprise Server
• Users cannot submit UBEs to the Enterprise Server

Their requests maybe 'blocked' and the JDENET_N associated with their connection which is no longer responding. One or more of the the JDENET_N process sockets are full causing it to stop reading its message queue. This causes users to time out waiting for responses to their requests (Security Call Object, UBE, etc.).  JDENET_N is a network listener that listens for connection requests. These connections can come from any client:  FAT, thin, Web/JAS, RTE, etc.

The following errors appear in the Enterprise server JDE.LOG:

Cause

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