E1: GRID: Unable to Export Grid Data to Excel when Clicking Continue, nothing happens or Failed to Start Excel from Internet Explorer (Doc ID 756587.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

User is unable to export grid data to Excel. In "Export Assistant", after clicking the "Continue" button (with export option : Export To Excel - Export to a new Workbook), nothing happens or user gets a blank Excel spreadsheet or user get the error "Failed to Start Excel".  However, the user is able to export to a comma separated values (CSV) with no problem.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms