E1: KER: Kernel Recycling Terminates Active User Sessions with Message "SYSTEM MAINTENANCE MESSAGE..." (Doc ID 757678.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

This document helps resolve the SYSTEM MAINTENANCE MESSAGE.... pop up message that appears for users on their HTML client workstations.  The issue usually occurs soon after the EnterpriseOne service has been bounced on the Enterprise Server.  The message can also appear on a FAT client.  There are several iterations of the message.

Scenario 1:

Production users are being kicked out of their active sessions during Kernel Recycling. Users get a pop-up message that states:
  


Scenario 3:

The message can appear as:

 

Cause

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