E1: JAS: Application Timeout Occurs While Working on HTML Client (Doc ID 781292.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.97 and Prior to 8.97 and Prior [Release 8.97 and Prior]
Information in this document applies to any platform.

Symptoms

The HTML/Web client times out randomly with the following error code in the e1root.log:

"KernelRecycleManager.storeKernelRecycleInfo(): An error occurred retrieving Kernel Recycle Information from the Enterprise Server. Host: DEVAS400 Port: 6014 com.jdedwards.system.kernel.CallObjectTimeoutException: COSE#1000 Request timeout: timeout after 5000ms host DEVAS400:6014(6016) SocID:3569 PID:337"
 

Cause

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