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E1: KER: How to Troubleshoot Call Object Kernel Zombie Issues (Doc ID 837800.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.


A Call Object kernel's primary purpose is to run Business function (BSFN) logic.  BSFNS are "called" from EnterpriseOne applications and UBES.   It can also handle interoperability requests as a secondary responsibility. This document provides some solutions to known issues and basic troubleshooting of Call Object kernel zombie issues.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Question 1:  What can cause Call Object Kernel zombies?
 Question 2:  What else can cause Call Object Kernel zombies?
 Question 4:  How to investigate the logs yourself?
 Question 5:  What can be done to reduce the business impact while this issue is being resolved?
 Question 6:  How does Call Object Kernel Recycling fit into this problem?
 Question 7:  Call Object Kernels go zombie (defunct) on an AIX Server
 Question 8:  Is there a way to determine which user is connected to a particular call object kernel prior to the process going Zombie?
 Question 9: Why does the Call Object kernel become unresponsive with high user count?

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