E1: KER: How to Troubleshoot Call Object Kernel Zombie Issues (Doc ID 837800.1)

Last updated on FEBRUARY 20, 2025

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Purpose

A Call Object kernel's primary purpose is to run Business function (BSFN) logic. BSFNS are "called" from EnterpriseOne applications and UBES. It can also handle interoperability requests as a secondary responsibility. This document provides some solutions to known issues and basic troubleshooting of Call Object kernel zombie issues.

Troubleshooting Steps

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Troubleshooting Steps

Question 1: What can cause Call Object Kernel zombies?

Question 2: What else can cause Call Object Kernel zombies?

Question 4: How to investigate the logs yourself?

Question 5: What can be done to reduce the business impact while this issue is being resolved?

Question 6: How does Call Object Kernel Recycling fit into this problem?

Question 7: Call Object Kernels go zombie (defunct) on an AIX Server

Question 8: Is there a way to determine which user is connected to a particular call object kernel prior to the process going Zombie?

Question 9: Why does the Call Object kernel become unresponsive with high user count?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.