E1: KER: How to Troubleshoot Call Object Kernel Zombie Issues (Doc ID 837800.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Purpose

A Call Object kernel's primary purpose is to run Business function (BSFN) logic. BSFNS are "called" from EnterpriseOne applications and UBES. It can also handle interoperability requests as a secondary responsibility. This document provides some solutions to known issues and basic troubleshooting of Call Object kernel zombie issues.

Troubleshooting Steps

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In this Document

Troubleshooting Steps

Question 1: What can cause Call Object Kernel zombies?

Question 2: What else can cause Call Object Kernel zombies?

Question 4: How to investigate the logs yourself?

Question 5: What can be done to reduce the business impact while this issue is being resolved?

Question 6: How does Call Object Kernel Recycling fit into this problem?

Question 7: Call Object Kernels go zombie (defunct) on an AIX Server

Question 8: Is there a way to determine which user is connected to a particular call object kernel prior to the process going Zombie?

Question 9: Why does the Call Object kernel become unresponsive with high user count?

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