E1: SOLEXP: Citrix Server Gets ActivConsole.exe And Jdeuser.dll Error

(Doc ID 865974.1)

Last updated on JUNE 05, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Generic Windows

Symptoms

Get activconsole.exe error on Windows Server. When logging in as an administrator to the Citrix server directly or the Citrix client using remote desktop, EnterpriseOne crashed with faulting application activconsole.exe and faulting module jdeuser.dll errors in the event viewer.

Users do not encounter any problems running EnterpriseOne. Could it be Windows Management Instrumentation (WMI) corrupted, as found in the website?

ERROR
----------------------------
OneWorld Enterprise Server 021805:0100_OneWorld_EO8.9x encountered a problem and needed to close.

Error signature
szAppName : activConsole.exe
szModName : jdeuser.dll

Changes

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms